FAQ

NEED ANY HELP? WELCOME TO OUR FAQ SECTION

You’ll find answers to a range of common questions below. If you can’t find what you’re looking for please don’t hesitate to contact us – we’re here to help!

Day Tours FAQ

FAQ

We only run private day tours. Every tour is run exclusively for you, your friends or family. No other guests/strangers will be included on your individual tour. You will only be accompanied by your guide and/or driver.

Generally, you can add as many people as you like to your tour, however, some tours will have restrictions. For example, for safety reasons, we only allow a restrictive number of guests on walking or cycling tours.

Sure! We love solo travelers! Be aware though that most costs are per tour, not per person.

All day tours include the services of an expert & engaging tour guide. Tours that cover longer distances will include transportation (this can be private vehicles or public transport). Some tours will include food & entrance fees. You can find out all inclusions on each tour page before you book.

This depends on the group size – we generally use Mercedes E-Class saloons or similar and for larger groups we use Mercedes V-Class, Ford Tourneo Custom or similar. Sometimes we may also use a 16-seat vehicle. On our eco tours we use public transport exclusively.

Very Easy: Paths with an even surface.

Easy: Similar to “Very Easy” but can involve more walking in general during the tour.

Moderate: Paths less well-surfaced and uneven in places. Other activities may be involved (e.g. easy cycling).

Challenging: Some open walking, scrambling over rocks and hands-and-feet work, particularly if wet. Longer distances covered. Cycling off-road.

Many tours depart from a easy central location such as Newcastle central Station but, often, we offer bespoke pick-up locations such as your hotel or cruise terminal. Speak to us before you arrive and we can usually accommodate easily & happily.

We are never far away from restrooms & we can usually accommodate you with an easy solution. Everywhere we stop for a longer period of time will have WC provided.

If you’ve had a great experience and you feel your driver/guide deserves a gratuity it will be accepted with thanks.

Never forget that you are in Britain – we have 4 seasons in one day sometimes… Generally though, we recommend you bring suitable clothing for changing weather and footwear (flat shoes that are comfortable to walk/cycle in) for your tour. Bring layers…

We can provide our tours for you in several languages – let us know at booking and we should be able to accommodate you in the following: English, German, Dutch, French & Italian.

During all day tours we provide a flexible cancellation policy in that you can cancel or reschedule up to 24h before departure of your tour. Our full Terms & Conditions can be found here.

Multi-Day Tours FAQ

Multi-Day Tours

We only offer small group tours with a maximum of 18 travellers. 

All our tours run at a maximum capacity of 18 guests unless you book a private tour where you can request larger group numbers.

There is limited luggage space on the vehicles so please restrict luggage to one/two smaller bags per person. Most hotels and guesthouses will happily store luggage for you should you be on a longer trip. Speak to us and we will be able to help.

All multi-day tours include the services of an expert & engaging tour guide and/or driver. Tours will include transportation (this can be private vehicles or public transport). All tours include accommodation on a bed & breakfast basis – some tours will include evening meals. You can find out all inclusions on each tour page before you book.

This depends on the group size – we generally use Mercedes E-Class saloons or similar and for larger groups we use Mercedes V-Class, Ford Tourneo Custom or similar. Sometimes we may also use a 16-seat vehicle. On our eco tours we use public transport exclusively.

We will try our very best to accommodate all dietary requirements. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto our suppliers.

Very Easy: Paths with an even surface.

Easy: Similar to “Very Easy” but can involve more walking in general during the tour.

Moderate: Paths less well-surfaced and uneven in places. Other activities may be involved (e.g. easy cycling).

Challenging: Some open walking, scrambling over rocks and hands-and-feet work, particularly if wet. Longer distances covered. Cycling off-road.

Many tours depart from a easy central location such as Newcastle central Station but, often, we offer bespoke pick-up locations such as your hotel or cruise terminal. Speak to us before you arrive and we can usually accommodate easily & happily.

Yes, it is a condition of travel with us that you have adequate travel insurance protection. Travel insurance, dependent on provider and policy, will usually provide cover for unexpected occurrences such as flight delay, loss of luggage or personal items, any required medical treatment during travel and if you are forced to cancel prior to travel for any variety of reasons.

People travelling from the USA, Canada, Australia and from within the EU do not usually require travel visas, you will just be asked to complete a landing card during your flight to Britain. In any case, however, please check with your local British Embassy or check online with the UK Border Agency at the following link:

http://www.ukba.homeoffice.gov.uk/visas-immigration/do-you-need-a-visa/

Please note that we cannot assist with the application of visas or offer advice on the requirements of any documents needed for travel to the UK.

In 2016, the UK decided to leave the European Union – this came into effect in January 2020 with a transition period of no change up until at least 31 December 2020. Whilst there are no details on major changes in the travel industry, we envisage that there will be no travel disruption for visitors to the UK. We will always keep you informed of any changes or requirements. Speak to us about any concerns you may have. We always have the latest information to hand & will try to assist.

The safety & health of our guests are of paramount importance to us. Our parners (hotels, transport companies, tourist guides) all play a vital role in keeping you safe. It is our duty to be pro-active in any such measures, hence there will be new health protocols implemented for us & our suppliers to ensure all guests experience the very best we have to offer in a safe and healthy way.

As before, our focus is on quality and enriched experiences for you in an authentic and sustainable way. This position is strengthened by the outbreak in 2020 and, moving forward, splays an even stronger role in all tours we create for our customers.

We are constantly updating our protocols following the pandemic in 2020. For more information, please click here.

We try to make our terms of service simple to understand. Our full terms and conditions can be found here. Alternatively, simply speak with your travel consultant and he/she will be happy to forward you our terms in pdf format.

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